Subscription Classes and Games

In order to guarantee an optimal service for all subscribers, it is necessary to comply with certain rules for booking/reserving Classes and Games.
 

Please take note of the following rules:

• The desired class can be booked up to 30 minutes before the start of the class;
• Cancellations via the MyWellness App can be made up to 24 hours before the class. After the permitted deadline, only cancellations notified by email to sport@usi.ch will be accepted and exempt from penalty;
• For each absence without the correct procedure, a penalty is assigned to the user in the MyWellness personal profile. On the fourth penalty assigned, a 30 days suspension for class reservations is received;
• The subscriber has the option of keeping up to four 'active' bookings in the biweekly schedule. Reservations for outstanding classes are considered active bookings. Once an appointment has been completed, one has the option of further reserving a scheduled class.
   

The complete regulation is available for consultation in the attached documents.

With each new subscription and/or renewal, users are reminded to update their university badge to allow activation for new access.
To carry out the update wait 24 hours from the time of purchase and then place your university badge on one of the black readers located at the East Campus entrances for about 20 seconds.

SUPSI USERS
Please note that the subscription is considered valid at the time of purchase, and in the absence of a compliant badge, access to the East Campus Sports Hall will not be possible, with the consequent risk of losing a few days' use.
 
To check the eligibility of your badge, please create an account MyWellness/Technogym and follow the indicated procedure.
Users are requested not to proceed with the purchase until confirmation of badge activation has been received.

In the period from 01.09.2023 to 31.08.2024, every user purchasing his first subscription ticket of the current period, lasting at least 9 months, will receive a free gadget from the Sport Service.

To collect it, go to the Sport Service office, located at the Campus Est in Viganello, via La Santa 1 (sector D - Office D0.07).
The office is open Monday to Friday from 9:00 to 12:30.

Users in Mendrisio can pick up the gadget directly at the Quality Fitness gym during opening hours.

Our Sports Hall is a member of the "Swiss Federation of Fitness and Health Centres" (SFGV) and we are proud to announce the recognition by the quality certification body, Fitness Guide, as a "Part Time Care" centre.

Fitness-Guide certifies Fitness and Health Centres and the main elements of the certification are several, including the space available, the quality of the staff and the equipment available.
For more information on the types of classification and the quality label, see the official Fitness Guide website.

As a result of this recognition, several health insurance companies reward their subscribers for training by compensating them for part of the costs they incur for their fitness subscriptions. The compensation is calculated under the heading of preventive contributions, and the SFGV produces annual documentation listing the health insurance companies that make use of this system and their contributions. In the attachment available on this page, you can consult the summary table for the current year.

If you have any questions regarding your insurance policies and their reimbursements, please contact your insurance advisors.

Each subscriber is entitled to apply for the annual form in order to receive reimbursement from their health insurance fund, and the request must be sent by email to sport@usi.ch.

The 'MyWellness' app is available free of charge to all Sports Hall users. It offers support for using the machines and stores your workout in your personal profile. For users with a "Classes and Games" subscription, the app also allows them to book classes.

It is mandatory to arrive with clean indoor shoes and the use of a towel to place on all machines and/or training mats.
There are two changing rooms with showers, hairdryers and toilets. In addition, lockers are available; you must bring your own personal padlock to lock them.