Booking and cancellation rules for Classes and Games

In order to guarantee an optimal service for all subscribers, it is necessary to comply with certain rules for booking/reserving Classes and Games.
 

Please take note of the following rules:

• The desired class can be booked up to 30 minutes before the start of the class;
• Cancellations via the MyWellness App can be made up to 24 hours before the class. After the permitted deadline, only cancellations notified by email to sport@usi.ch will be accepted and exempt from penalty;
• For each absence without the correct procedure, a penalty is assigned to the user in the MyWellness personal profile. On the fourth penalty assigned, a 30 days suspension for class reservations is received;
• The subscriber has the option of keeping up to four 'active' bookings in the biweekly schedule. Reservations for outstanding classes are considered active bookings. Once an appointment has been completed, one has the option of further reserving a scheduled class.
   

The complete regulation is available for consultation in the attached documents.